How patient-centred care gave an elderly woman access to medical treatment and new security in her daily life.
“I don’t hear well. That’s why people get annoyed with me when I have to keep asking what they are talking about. And that’s why I don’t go anywhere. Even when I’m ill, I don’t go to the doctor,” says Mariyam Bewa, a woman in her mid-sixties who lives alone in Indira Pally.
For some time, Mariyam had been suffering from dangerously high blood pressure. Partial hearing loss and a lack of family support made going to hospital an ordeal. Because communication was so difficult, she often went without medical help.
After DSS opened a primary healthcare satellite clinic in the community in January, Dr Susmita Roy Choudhury was able to diagnose her condition and start treatment immediately. The team responded to Mariyam’s difficulties and adapted its approach, with regular follow-up appointments, clear communication and care close to her home.
“I used to be afraid of going to hospital. I couldn’t understand what they were saying and felt lost. Now they come to me and explain everything calmly,” she says.
Within a short time, her blood pressure was under control. Just as importantly, her trust in medical care gradually grew.
“Now I feel better and I’m not afraid any more. I know that someone is looking after me.”
For the DSS team, this example shows how important it is to make healthcare accessible and responsive to people’s individual circumstances.
“Healthcare is not just about prescribing medicines. It is about meeting people where they are – physically and emotionally,” says Santanu, the clinical lead.
Today Mariyam is healthier and more willing to seek help when she needs it. What began as medical treatment has also restored trust, confidence and dignity in her daily life.